Returns & Refunds Policy

At Superette Store, we prioritize the freshness and quality of our gourmet products. Due to the perishable nature of food, we offer returns or replacements on items that arrive damaged or incorrect within 24 hours of delivery.

1

Inspect Your Order

Please check your items immediately upon delivery to ensure everything is fresh and correct according to your order confirmation.

2

Contact Our Team

If there is an issue, email us within 24 hours at [email protected] with your order number and clear photos of the product and packaging.

3

Verification Process

Our quality control team will review your request within 1 business day to verify the damage or error and approve your claim.

4

Refund or Replacement

Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing